Newry and Mourne District Citizens Advice Bureau is located in Ballybot house in the centre of Newry.

We provide advice and information to the residents of Newry and Mourne District Council.

Advice is offered by telephone, appointments, email and outreach centres.

We can:

• interview clients face-to-face and by telephone to find out their problem(s);
• access our regularly updated electronic information database for up to the minute information;
• help clients to negotiate with companies or service providers such as creditors or to appeal against decisions, for example, social security benefit claims;
• write letters or phone companies and service providers on behalf of clients;
• help clients to prioritise their problems, for example, to sort out which debts are most important;
• help clients with form filling, for example, to claim social security benefits;
• represent clients at tribunals;
• refer clients to CAB specialist caseworkers for complex problems or to other agencies when appropriate.