Citizens Advice Newry, Mourne and Down
Free Impartial Confidential Independent
Citizens Advice helps people resolve their debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems and is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.
Citizens Advice Newry, Mourne and Down is a registered charity funded by money from Newry, Mourne and Down District council, SHSST, PHA, other charitable trusts and donations from the public. We have to continually fundraise in order to keep providing this valuable free service.
Independent - We are an independent charity working in partnership with others to improve access to advice;
Free - Our services are free;
Confidential - The client's visit and the nature of their enquiry are not divulged to anyone outside Citizens Advice Newry, Mourne and Down;
Impartial - Citizens Advice Newry, Mourne and Down puts the client's interest first and provides information, advice and assistance to enable people to make informed decisions.
To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively;
To exercise a responsible influence on the development of social policies and services, both locally and nationally.
What we do
Citizens Advice Newry, Mourne and Down is managed and used by people within the community and we deliver services that meet the needs of local people.
Staff and volunteers provide practical advice, negotiate on behalf of clients and even represent them formally, such as at tribunal hearings.
Common areas of inquiry include:
- Benefits – entitlements, support with applications and appealing decisions
- Debt and money advice – how to manage debts, improve your financial situation and maximise your income
- Consumer issues – from used cars to difficulties with gas and electricity suppliers
- Work-related problems – terms and conditions, dismissal, redundancy and intimidation
- Housing – from renting through to homelessness
- Relationships – splitting up, children and bereavement
On the phone and online
* Advice is only available to residents of Newry, Mourne and Down
You can contact us via the phone on: 028 3026 2934 or 028 4461 4110
You can contact us via email on: firstname.lastname@example.org
Information is available 24/7 via our self-help website www.adviceguide.org.uk/nireland/
Meet The Team
Rosemarie has been Manager from 2008. She was nominated for a CO3 award in 2012.
Kellie has been with Citizens Advice since 2001 and works Wednesday - Friday.
Anne works Monday - Wednesday and has been with Citizens Advice since 2005.
Aisling joined Citizens Advice Newry in in 2007. She provides the outreach advice clinic in Warrenpoint on Thursdays.
Patrick has been with Citizens Advice Newry since 2009 and is the outreach adviser in Kilkeel every Friday.
Appeals Representative / Adviser
Danielle joined Citizens Advice Newry in 2013 and provides outreach in Crossmaglen and is also part of the appeals team.
Appeals Representative / Adviser
Joined Citizens Advice Newry, Mourne and Down at the beginning of 2014. He is an adviser and part of the appeals team.
Catherine joined Citizens Advice Newry in 2008 and is an adviser.
Robin became a volunteer in 2009 and looks after social media and statistics.
Mariea has been volunteering with Citizens Advice Newry since 2011.
The work of the Citizens Advice service would not be possible without volunteers.
There are many ways to get involved. You could train to be an adviser, form-filler or receptionist.
Volunteers also sit on the management committee and help with fundraising, publicity or our social policy work. Voluntary activities for the Citizens Advice Newry, Mourne and Down service give good experience for paid employment.
You get 100% support, full training and your expenses paid. We are committed to equal opportunities for our workers and clients, and welcome volunteers regardless of race, gender, sexuality or disabilities.
What Can I Get From Citizens Advice Newry, Mourne and Down?
- Flexibility about when you work within the constraints of the rota.
- Out of pocket expenses.
- Support in the form of supervision and staff meetings.
- Accredited Adviser Training.
- Accredited Tribunal Training.
- Personal Development.
What Does Citizens Advice Newry, Mourne and Down Expect From A Volunteer?
- Commitment: a minimum of 6hrs per week. This should take into account your other commitments (family, job, courses, etc.).
- Understanding and an ability to cope with difficult situations.
- Able to work within the aims, principles and policies of Citizens Advice.
- Able to establish respect and trusting relationships with clients.
- Good communication skills.
- Good literacy and numeracy skills.
You can download the application form here and email it to email@example.com or leave the completed form into our office.
We employ one full-time and two part-time appeal representatives to help the residents of Newry, Mourne and Down District appeal benefit decisions and represent them at tribunals.
If you have a problem with benefits there may be something you can do about it.
You may be dissatisfied because you think a decision is wrong or you just want the decision explained. If you think that you are entitled to benefit, have made a claim and been told you cannot get anything (or will get less than you think you should), you can challenge the decision. We can offer advice on how to challenge a decision or appeal, and provide free representation at your appeal from our appeal representative.
If you want help with this issue then please contact us on 028 3026 2934, 028 4461 4110 or email firstname.lastname@example.org
Appeals will be listed in Ballybot House, Newry Court House and Downpatrick Court House.
Here is a short video explaining a Tribunal Hearing at Newry Court House.